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Car Rental Overview - Australia

When will I be charged for my car rental?
Wed, 4 Jan, 2017 at 12:31 PM
When you collect your hire car, the car rental company will ask for your debit or credit card to preauthorized payment of the estimated total rental charges...
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What is a Rental Agreement?
Mon, 22 May, 2017 at 12:44 PM
The Rental Agreement is the contract between the Customer and the Car Rental Company. It outlines the details of your car rental journey including the c...
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Do I have to fill the car with fuel when I return it to the rental company depot?
Wed, 4 Jan, 2017 at 12:39 PM
Yes. At the end of your journey, you must return the car to the rental depot with a full tank of fuel. If the fuel tank is not full, the car rental company ...
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What happens if the rental vehicle is damaged or stolen while in my possession?
Mon, 8 May, 2017 at 2:39 PM
If the vehicle is damaged while in your possession, in the first instance the car rental company will inspect the vehicle to estimate the damage repair cost...
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Who can drive the rental car during the rental period?
Wed, 4 Jan, 2017 at 12:59 PM
All drivers must be listed on the rental agreement with the car rental company when you collect your hire car Specific driver requirements vary for each re...
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What drivers licence requirements apply when hiring a rental car in Australia?
Wed, 4 Jan, 2017 at 2:18 PM
All drivers must hold a full, current, unrestricted drivers licence that is valid for the whole rental period and vehicle type being hired. The drivers ...
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How do I notate pre-existing damage on the rental car to ensure I am not charged for damage I did not cause?
Fri, 6 Jan, 2017 at 12:15 PM
At the start of your rental, before you drive the vehicle, fully inspect the vehicle and mark up any damage that you notice (both on the interior and exteri...
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Can I smoke in my rental vehicle?
Fri, 6 Jan, 2017 at 12:23 PM
No. It is an offence in some Australian states to smoke in a vehicle where some passengers are under 18 years of age.  Further, the car rental companies may...
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What happens if the car breaks down due to mechanical fault or issue that is not caused by the driver during the rental period?
Mon, 9 Jan, 2017 at 2:27 PM
Where the vehicle breaks down during the rental period due to the car rental company’s negligence, the car rental company will recover and repair the vehicl...
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How do I pay for toll roads?
Fri, 16 Feb, 2018 at 10:34 AM
Counter staff will provide local information at the pickup depot. Most suppliers have e-tags in their vehicles, but you will need to check the specific term...
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