Knowledge Base

How Can We Help You Today?

Restrictions & Policies

Can I take my rental car between the North and South Island in New Zealand?
Tue, 1 May, 2018 at 2:00 PM
None of our suppliers permit you to take your vehicle on the Interislander Ferry between the North & South Island of New Zealand. You will need to retur...
read more...
How old do I need to be to hire a car in New Zealand?
Tue, 1 May, 2018 at 11:59 AM
In most cases you need to be a minimum of 25 years old, but in some cases you can still rent a car if you are over 21 years old. In this case a mandatory su...
read more...
What happens if I receive a speeding fine in New Zealand?
Tue, 24 Apr, 2018 at 12:51 PM
Your car hire company will take one of the following actions:  1. Charge your credit card for the amount detailed on the fine. 2. Supply your informati...
read more...
Why are my flight details important in New Zealand?
Wed, 2 May, 2018 at 9:39 AM
There are two important reasons why this information is helpful on reservations.The flight information indicates to the car rental company where to have your...
read more...
Are seatbelts required in New Zealand?
Tue, 24 Apr, 2018 at 12:51 PM
Legislation in New Zealand requires that the driver and all passengers must wear correctly fitted seat belts. Children under the age of seven years must be ...
read more...
Can I travel with pets in New Zealand?
Thu, 3 May, 2018 at 11:01 AM
As each location is different, feel free to contact our Customer Care Team and they can confirm with the specific depot. Suppliers will generally allow ...
read more...
Can I make a reservation for a one-way car hire in New Zealand?
Thu, 3 May, 2018 at 11:03 AM
Yes. All of our suppliers allow one way rentals on the VroomVroomVroom website. Please note that one way rentals may incur a one way fee, though this fee wi...
read more...
What documents will I require to pick up my rental car in New Zealand?
Thu, 3 May, 2018 at 3:54 PM
When you pick up a rental car in New Zealand, you will need to present your driver's licence, which you must have held for a minimum of 12 months. If y...
read more...
Do any driving restrictions apply in New Zealand?
Thu, 3 May, 2018 at 3:59 PM
In New Zealand, there are a few areas where you are not permitted to take your rental vehicle. You are not permitted to take the car off sealed roads, or pa...
read more...
Is roadside assistance included in my car rental booking in New Zealand?
Thu, 3 May, 2018 at 4:08 PM
Our suppliers provide some level of roadside assistance. If you experience any problems on the road and need to contact roadside assistance, you will find a...
read more...