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Customer Top Questions - Australia

The questions that our customers ask most often.

Is my rental car insured?
Fri, 13 Apr, 2018 at 10:31 AM
Yes, the vehicle is insured by the car rental company. However, if the rental car is damaged or stolen while it is in your possession, you will be liable to...
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Can I add a baby or booster seat to my rental car booking?
Fri, 13 Apr, 2018 at 10:42 AM
Yes. Baby seats and child booster seats can be requested during the booking process, if pick-up is more than 48 hours away. If you have already booked your ...
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Will I be charged for the car if I do not show up to collect it?
Wed, 24 May, 2017 at 11:17 AM
No. There is no financial penalty if you do not collect your hire car. Rental charges are incurred when you collect your hire car from the rental desk. If ...
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Can I use a debit card when hiring a rental car in Australia?
Tue, 20 Feb, 2018 at 3:50 PM
Avis, Hertz, Budget and Thrifty will accept debit cards at most locations with the Visa/Mastercard emblem at most locations. This excludes any luxury fleet ...
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How do I add a GPS to my booking?
Fri, 13 Apr, 2018 at 10:51 AM
There are a number of ways you can add a GPS to your car rental booking. You have the option to add the request on the booking page if pickup is more than 4...
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Do I require a credit card to hire a car?
Fri, 13 Apr, 2018 at 10:57 AM
Yes. You will be required to present your credit card at the rental counter when you collect your hire car. The credit card holder will need to be present t...
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What are the available options to cover the car rental excess?
Fri, 13 Apr, 2018 at 11:00 AM
Car rental insurance and excess reduction products are optional in Australia. If you are looking to reduce your excess amount, you have three options. 1. Pu...
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Can I request a tow bar or roof racks to be fitted to the vehicle?
Fri, 16 Feb, 2018 at 12:47 PM
Unfortunately none of our suppliers allow tow bars or roof racks to be attached to their vehicles.
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Can I cancel my car rental booking?
Fri, 13 Apr, 2018 at 11:05 AM
Yes. You can book your rental car and cancel at a later date without cost in Australia. You can cancel your booking online, or by contacting our Customer Ca...
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Will my overseas drivers licence work in Australia?
Fri, 13 Apr, 2018 at 11:12 AM
If you have held a valid, unrestricted drivers license that is printed in English for a minimum of 12 months, then you will not require an International Dri...
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