Knowledge Base

How Can We Help You Today?

Booking, Cancellation & Modification

How do I cancel or modify my booking in New Zealand?
Wed, 2 May, 2018 at 9:34 AM
To cancel your booking online, you can use our Booking link. If you wish to modify your booking in any way you will need to contact our Customer Care Team. ...
read more...
Will I be charged if I do not show up to collect my rental car in New Zealand?
Mon, 10 Jun, 2019 at 2:43 PM
If you do not require a vehicle please cancel the booking at least 24 hours prior to the pick up time. You can cancel your booking online, or contact our Cu...
read more...
How do I book a rental car in New Zealand?
Tue, 1 May, 2018 at 11:35 AM
It is easy to book a rental car in New Zealand with VroomVroomVroom. Firstly specify your pickup and drop-off locations, and fill in your preferred dates an...
read more...
I have not received my booking confirmation email in New Zealand.
Thu, 3 May, 2018 at 9:53 AM
If you've booked a car in New Zealand with VroomVroomVroom and you have not received your confirmation email, you should check your spam or trash, as so...
read more...
What happens when I click 'Book' and the page says 'Unavailable' in New Zealand?
Thu, 3 May, 2018 at 9:38 AM
If you see the message "Unavailable" while you are making a booking in New Zealand, this may mean that your session has either timed out, or the r...
read more...
Can I extend my car rental in New Zealand?
Thu, 3 May, 2018 at 4:05 PM
If your plans change and you need to extend your car rental in New Zealand, it will depend on availability. If you have not yet picked up the vehicle, you c...
read more...