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Customer Top Questions - Australia

The questions that our customers ask most often.

Can I hire a car using my Provisional drivers licence in Australia?
Tue, 24 Apr, 2018 at 11:56 AM
Generally, car rental companies will not provide vehicles to drivers with a restricted licence such as a Provisional licence. Enterprise allows Provisional...
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Do I have to purchase excess reduction with the car rental company in Australia?
Thu, 14 Jun, 2018 at 3:31 PM
No. Choosing to reduce your risk by purchasing Rental Vehicle Excess Insurance is entirely your choice. It is not a legal requirement. However, in the event...
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Will any extras I add incur an additional charge in Australia?
Fri, 15 Jun, 2018 at 3:45 PM
Yes. The cost of extras such as baby seats, GPS, excess reduction or insurance and roadside assistance will incur additional charges. You can request so...
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Is it free to book a rental car in Australia?
Fri, 15 Jun, 2018 at 3:49 PM
Yes, booking is completely free. Payment is made at the counter directly to the supplier, with your credit card. If you’re travelling in another part of ...
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Will the car have fuel in it when I collect it in Australia?
Fri, 15 Jun, 2018 at 4:03 PM
Yes, when you collect your hire car from the car rental company in Australia, it will have a full tank of fuel. Unless you have made prior arrangements with...
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What happens if I get a speeding fine or parking infringement in Australia?
Tue, 24 Apr, 2018 at 11:58 AM
If you incur fines or penalties during the rental period, the car rental company will charge you any associated costs. You will receive notification directl...
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What is a Premium Location Surcharge in Australia? (PLS)
Fri, 15 Jun, 2018 at 4:21 PM
The Premium Location Surcharge is an additional surcharge charged by the car rental company when you hire a car from an airport or some city and remote loca...
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Can I modify my booking in Australia?
Fri, 15 Jun, 2018 at 4:23 PM
Yes, you are able to modify your booking by contacting our Customer Care team for assistance. If you are changing the dates of your booking, note that this ...
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Am I able to hire a van / people-mover in Australia?
Tue, 24 Apr, 2018 at 11:59 AM
You can hire a vehicle in our 'Van' group, which seats 8 people. No other group offers more than five seats. They should be booked early as they a...
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What car rental companies allow one-way rentals in Australia?
Fri, 15 Jun, 2018 at 4:26 PM
All of our suppliers offer one way bookings between their depots, subject to availability. On the search form just enter your pickup depot and remember to u...
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