Knowledge Base

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Booking Process

Why can't I see the car I want in the search results?
Mon, 19 Feb, 2018 at 11:56 AM
If the vehicle you want is not showing in our comparison it is probably booked out and not available. Please Contact Us if you need help.
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I am travelling with more than five passengers. What sort of vehicle should I hire?
Mon, 19 Feb, 2018 at 12:04 PM
Only cars under the category 'Van' have more than 5 seats. Vans seat 8 passengers. ALL other categories seat only 5 passengers. Van Examples: Toyo...
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Can I hire a truck, bus or ute?
Mon, 19 Feb, 2018 at 12:04 PM
We do not offer these sorts of vehicles within our comparison so we created some very helpful guides to help you. Email Phone International Avis 0800 284...
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Can I get a quote without giving my credit card details?
Mon, 19 Feb, 2018 at 12:06 PM
Yes. That is what VroomVroomVroom does best.
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Why are my flight details important?
Mon, 19 Feb, 2018 at 12:09 PM
There are two important reasons why this information is helpful on reservations. The flight information indicates to the Car Rental Company where to have y...
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I have not received my booking confirmation email.
Mon, 19 Feb, 2018 at 12:10 PM
Check your spam or trash, as yahoo, and some business email clients recognise the email as spam.
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Can I make a reservation for a one-way car hire?
Mon, 19 Feb, 2018 at 12:11 PM
Yes. All of our suppliers allow one way rentals via the VroomVroomVroom website. Please note: one way rentals may incur a one way fee, though this fee will ...
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What happens when I click book and the page says 'Unavailable'?
Mon, 19 Feb, 2018 at 12:14 PM
The booking has NOT completed. The reasons can be: The session timed out - (the rate may no longer be available if someone else was booking at the same tim...
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