Customer Top Questions
- What is Rental Vehicle Excess Insurance?
- How does car rental excess travel insurance work?
- What does Prosura rental vehicle excess travel insurance cover?
- What is reimbursement insurance?
- Are you selling the car rental company's excess reduction product?
- I have purchased an insurance policy. Do I need to purchase cover from the car rental company too?
Customer Support
- How do I contact Prosura?
- I called out of office hours. What should I do?
- How do I get a tax invoice for my insurance policy?
- Can I enquire about a policy if I am not the policy holder?
- Where can I read the Product Disclosure Statement (PDS)?
- What are the product terms and conditions?
Purchase Support
- Which state should I choose when purchasing my car rental excess travel insurance policy?
- Can I travel between states with 1 policy?
- Can I purchase a policy for a single day?
- Does a single policy provide cover for 2 or more incidents within 1 journey?
- What payment methods does Prosura accept?
- Can I purchase a policy after I collect my hire car?
Key Product Features
- What car rental vehicle types are covered by an excess travel insurance policy? Will my policy cover all car rental companies?
- Does the car rental excess travel insurance product provide cover for travel to an island?
- Does the car rental excess travel insurance product provide cover for multi vehicle accidents?
- What is Emergency Cancellation Protection?
Product Inclusions
- Does the car rental excess travel insurance product provide cover for single vehicle accidents (SVA)?
- Does the car rental excess travel insurance product provide cover for underbody and roof damage?
- Does the car rental excess travel insurance product provide cover for windscreen and auto glass damage?
- Does the car rental excess travel insurance product provide cover for towing?
- Does the car rental excess travel insurance product provide cover for hail damage?
- Does the car rental excess travel insurance product provide cover for lost keys or remote locking devices?
Nominated & Additional Drivers
- What is a nominated driver?
- How do I add my wife / spouse / partner / additional driver to my car rental excess travel insurance policy?
- How much does it cost to add a driver to my car rental excess travel insurance policy?
- How do I add an additional driver/s to the car rental agreement?
- What age range does the product provide cover for?
- Whose name should I list when purchasing a car rental excess travel insurance policy?
Policy Modifications
- Can I extend my car rental excess travel insurance policy after the Period of Cover has expired?
- Will my car rental excess travel insurance policy extend automatically when I extend my rental car hire?
- Can I change the commencement of my car rental excess travel insurance Period of Cover?
- Can I change the expiry of my car rental excess travel insurance Period of Cover?
- Can I extend my car rental excess travel insurance policy?
- Is my insurance for a specific car rental booking or can I use it for a new car rental booking?
Policy Cancellations
- How do I cancel my car rental excess travel insurance policy?
- Can I cancel my car rental excess travel insurance policy any time before I travel?
- Can I cancel my car rental excess travel insurance policy after I have collected my hire car?
- I cancelled my car rental booking. Will my car rental excess travel insurance automatically cancel too?
Refunds
- I picked up / returned my rental car early. Can I get a part refund for the day/s that I did not use the hire car?
- Can I get a partial refund for my excess travel insurance policy ?
- What is the refund policy for my car rental excess travel insurance?
- How long will it take for the refund to appear in my account?
- Where will the refund be paid?
- The car rental company would not accept my insurance so I purchased their excess reduction product. Can I get a refund?
Claims
- Can assessed claim funds be paid in foreign currencies? (Travel in NZ policies)
- Contact Prosura to Lodge a Claim
- I am having trouble lodging my claim on www.prosura.com
- What information do I need to provide to lodge a claim?
- Can assessed claim funds be paid in foreign currencies? (Travel in AU policies)
- Can assessed claim funds be debited into an overseas bank account?