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Car Rental - Australia
Customer Top Questions - Australia
24
Is my rental car insured in Australia?
Can I add a baby or booster seat to my rental car booking in Australia?
Will I be charged for the car if I do not show up to collect it in Australia?
Can I use a debit card when hiring a rental car in Australia?
How do I add a GPS to my booking in Australia?
See all 24 articles
Car Rental Overview - Australia
21
When will I be charged for my car rental in Australia?
What is a Rental Agreement in Australia?
Do I have to fill the car with fuel when I return it to the rental company depot in Australia?
What happens if the rental vehicle is damaged or stolen while in my possession in Australia?
Who can drive the rental car during the rental period in Australia?
See all 21 articles
Insurance & Protection - Australia
4
Does travel insurance cover the rental vehicle excess in Australia?
What is my financial liability when hiring a rental car in Australia?
How can I reduce or remove my financial liability when hiring a rental car in Australia?
What happens if I 'write off' the hire car?
Car Rental Payment & Bonds - Australia
6
Is there a bond or deposit payable when hiring a rental car in Australia?
When will my security bond be returned in Australia?
Can a person other than the nominated driver pay for the rental car in Australia?
What does the listed car rental price in Australia include?
What is excluded from the listed price in Australia?
See all 6 articles
Car Rental Extras
0
Vehicles
2
What type of car should I rent in Australia?
What vehicle types are available to rent in Australia?
Licences
0
Car Rental - New Zealand
Car Rental Extras
2
How do I add a child seat or GPS to my booking in New Zealand?
Can I add an additional driver to my booking in New Zealand?
Car Rental Payment & Bonds
7
Do I need a credit card in New Zealand?
Can I use a debit card in New Zealand?
Will my credit card be charged when I reserve a car in New Zealand?
Can I get a quote without giving my credit card details in New Zealand?
Does the quote include all fees and charges in New Zealand?
See all 7 articles
Insurance & Protection
1
How does car rental excess cover work in New Zealand?
Licences
1
Will my overseas driving licence be accepted in New Zealand?
Booking, Cancellation & Modification
6
How do I cancel or modify my booking in New Zealand?
Will I be charged if I do not show up to collect my rental car in New Zealand?
How do I book a rental car in New Zealand?
I have not received my booking confirmation email in New Zealand.
What happens when I click 'Book' and the page says 'Unavailable' in New Zealand?
See all 6 articles
Restrictions & Policies
10
Can I take my rental car between the North and South Island in New Zealand?
How old do I need to be to hire a car in New Zealand?
What happens if I receive a speeding fine in New Zealand?
Why are my flight details important in New Zealand?
Are seatbelts required in New Zealand?
See all 10 articles
Vehicles
3
Why can't I see the car I want in the search results in New Zealand?
I am travelling with more than five passengers. What sort of vehicle should I hire in New Zealand?
Can I hire a truck, bus or ute in New Zealand?
Car Rental - United States
Car Rental Extras - USA
1
How do I add a child seat or GPS to my booking in the United States?
Car Rental Payments & Bond - USA
6
Do I need a credit card to rent a car in the United States?
Can I use a debit card to rent a car in the United States?
Is it free to book in the United States?
What is included in the price in the United States?
Is there a bond or deposit in the United States?
See all 6 articles
Insurance & Protection - USA
1
What are the options for car rental insurance in the United States?
Licenses - USA
1
What license will I need in the United States?
Booking, Cancellation & Modification - USA
7
Can I cancel my booking in the United States?
How do I modify my booking in the United States?
Why are flight details important in the United States?
Why can't I see the car I want in the search results in the United States?
Can I hire a car today in the United States?
See all 7 articles
Restrictions & Policies - USA
8
Can I request an additional driver in the United States?
Can I book a one-way rental in the United States?
How old do I need to be to rent a car in the United States?
Can I take my rental car into Canada from the United States?
Can I extend my rental in the United States?
See all 8 articles
Vehicles - USA
1
Can I hire a van or minibus in the United States?
Car Rental - Canada
Car Rental Extras - Canada
2
Can I nominate an additional driver in Canada?
How do I add a child seat or GPS to my booking in Canada?
Car Rental Payments & Bond - Canada
5
Do I need a credit card to rent a car in Canada?
Can I pay with a debit card in Canada?
What is included in the listed price in Canada?
What is the Young Driver Surcharge in Canada?
Can I get a quote without entering my credit card details in Canada?
Insurance & Protection - Canada
1
What are the options available for rental vehicle excess cover in Canada?
Licenses - Canada
1
What license do I need in Canada?
Cancellation & Modification - Canada
2
Can I cancel my booking in Canada?
How do I modify my booking in Canada?
Restrictions & Policies - Canada
6
How old do I need to be to rent a car in Canada?
Why are flight details important in Canada?
Can I hire a van or minibus in Canada?
Can I drive my rental car into the United States from Canada?
Is your site secure?
See all 6 articles
Booking Process - Canada
6
Is it free to book in Canada?
Why can't I see the car I want in the search results in Canada?
Can I make a reservation for a one-way car rental in Canada?
Can I hire a car today in Canada?
When I click book, why does the page say 'Unable to Book' in Canada?
See all 6 articles
Car Rental - United Kingdom
Car Hire Extras - UK
3
How do I add a child seat or GPS to my booking in the UK?
Do I need to pay for fuel in the UK?
Can I add additional drivers in the UK?
Car Hire Payment & Bond - UK
10
Do I need a credit card in the UK?
Can I use a debit card in the UK?
Is the one way journey fee included in my UK car hire quote?
What is the deposit I have to pay when renting a car in the UK?
Is my credit card debited at the time of reservation in the UK?
See all 10 articles
Insurance & Protection - UK
2
What are the available options for car rental excess cover in the UK?
Is roadside assistance provided in the UK?
Licences - UK
5
Am I able to hire a car if I only have a paper copy of my licence in the UK?
I have just passed my driving test, am I able to hire a car in the UK or Europe?
Will my overseas licence be accepted in the UK & Europe?
My UK licence still has my old address on it. What should I do?
I have penalty points on my licence, can I still hire a vehicle in the UK?
Cancellation & Modification - UK
2
How do I view, cancel or modify my booking in the UK?
Will I be charged for not showing up in the UK?
Restrictions & Policies - UK
7
What documents or paperwork do I need when I pick up the vehicle in the UK?
Can I travel abroad from the UK?
Can I travel with pets in the UK?
Am I allowed to smoke in the vehicle in the UK?
How do I pick up a car from an airport in the UK?
See all 7 articles
Booking Process - UK
4
Can I hire a van or people-mover in the UK?
Can I get a quote without entering my credit card details in the UK?
Is the one-way fee included in my UK car hire quote?
What happens when I book a car in the UK and the page says 'Unavailable'?